Summary: If your account is blocked, you won’t be able to sign in. Here’s why it happens and how to get back in.

To keep your account secure, we will block it if:

• the wrong password is entered too many times or
• it hasn’t been used for a long time

Get your account unblocked

Your Account Administrator can unblock your access directly in FleetCard Connect (or FleetCard Online if you’re still using it) by Resetting your password. Your Account Administrator is usually the person who gave you access to the portal. If you’re not sure who that is, or they’re not available, call us and we’ll help you get back in.

Once your account is unblocked, you can sign in as normal. If you’ve also forgotten your password, ask the Account Administrator to click in Reset Password after unblocking your account. Alternatively, select Forgot Password on the login page. See Forgot your password.

Are you the Account Administrator?

If you need to unblock another user, see Admins: resetting a user’s password or unblocking a user. If your own account is blocked, call us.