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Invoices
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Invoices
For simple, clear explanations on your invoice, including due dates, fees and discounts, click here.
Fees
What is a merchant surcharge?
Why did I get a notification about changes to my discounts/fees?
Why has my Card Fee changed?
Why did I get charged an Over Limit Fee?
Why did I get charged an Overdue Fee?
What are Miscellaneous account charges?
Understanding my invoice
Is there a summary of charges by card?
How do I know when the invoice needs to be paid?
Where can I see my discounts?
Where can I see the payments I have made?
Where will I find my account number?
Payment options
What bank account should I pay into?
How do I pay by credit card?
If I pay before the due date will the direct debit still be taken?
What payment methods are available to me?
Invoice accessibility
How can I access my latest invoice online?
How do I find a past invoice?
Why did I not receive my last invoice?
Discounts
What are rebates?
How are my discounts offered?
Are my discounts fixed on the account?
What are discounts?
