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Merchant Services
Are you an existing merchant or want to join up with us? Click here to find out why and how, learn how to check your payments and authorise transactions.
Account Management
How do I update my terminal details with you?
How can I update the contact details you have?
I am a fuel merchant who is a new owner of a site. How do I set up an account with you?
How can I get access to the Self-Service portal?
Joining our Network
Why should I become a Fleet Card merchant?
Can I surcharge Fleet Card customers?
What happens after I apply?
Do I need another terminal?
How do I apply?
Missing Invoice Payments
I am having issues reconciling your remit, what do I do?
I have an invoice that needs payment, what do I do?
A mistake was made with a transaction. What can I do?
Do you accept manual vouchers?
Payment Options
What is 1Link and how can I join?
How can I get a terminal to process a Fleet Card transaction?
How can I ensure a transaction will not decline?
What’s the best way I can process a transaction if I cannot use my terminal?
How can I process a transaction through my POS?
